Terms and Conditions fun36 – Complete Platform Usage Guide

Welcome to fun36, an online sports betting and casino platform operating under a licence issued by a recognised regulatory authority. These Terms and Conditions ("Terms") govern your use of the fun36.vu website, the fun36 mobile app, and all related services ("Platform").

By accessing, registering for, or using any part of the fun36 Platform, you confirm that you have read and fully understood these Terms, that you are at least 18 years of age, that you have the legal capacity to enter into this binding agreement, and that use of this Platform is lawful under the laws and regulations of your country or region of residence.

Fun36 reserves the right to update, modify, or replace any part of these Terms at any time at its sole discretion. Any material changes will be communicated to registered members via email or in-Platform notification. Continued use of the Platform after such changes take effect constitutes acceptance of the amended terms.

To access the full services of fun36, you are required to register and open a user account. The registration process requires you to provide truthful, accurate, current, and complete information. fun36 reserves the right to reject any registration application without providing reasons.

The eligibility requirements for opening a fun36 account are as follows:

• You must be at least 18 years of age at the time of registration.
• You must be an individual registering on your own behalf and not on behalf of any third party.
• You are only permitted to hold one active account at any time. Owning multiple accounts is a serious violation of these terms.
• You may not register if you have self-excluded or been mandatorily excluded from gambling services.
• You are solely responsible for ensuring that your use of this Platform is lawful under your local laws.

As part of the KYC (Know Your Customer) verification process, fun36 may request valid identification documents, proof of current address, source of funds, and any other documentation required by law or our compliance obligations. Failure to submit the requested documents within the specified timeframe may result in account suspension or closure.

Fun36 supports a wide range of popular payment methods in Malaysia, including FPX, bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and more that may be added from time to time. All deposits are processed quickly and are typically credited to your fun36 account within a short time, depending on the payment method chosen.

The following conditions apply to deposits:

• Minimum and maximum deposit limits vary by payment method and are subject to change from time to time.
• All deposits must be made using a payment method registered in your own name. Deposits using another person's account are not permitted.
• Fun36 is not responsible for any delays caused by third-party payment processors.
• Successful deposits cannot be reversed once credited to your fun36 account.

For withdrawals, fun36 is committed to processing eligible withdrawal requests as quickly as possible. Withdrawal requests are typically processed within 5 to 30 minutes upon approval, depending on the withdrawal method and account verification status. Withdrawal conditions are as follows:

• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your fun36 account.
• Fun36 reserves the right to request additional verification before processing any withdrawal, particularly for large amounts.
• Any rollover requirements associated with a received bonus must be fully met before a withdrawal is processed.
• Fun36 reserves the right to withhold withdrawals for the purpose of fraud investigation or legal compliance related to anti-money laundering.

Fun36 offers a variety of attractive bonuses and promotions for new and existing members from time to time. All bonuses and promotions are subject to the specific terms stated on their respective promotion pages and should be read together with these general Terms.

The general terms that apply to all fun36 bonuses and promotions are as follows:

• Each bonus carries a rollover or wagering requirement that must be met before the bonus funds or associated winnings are eligible for withdrawal.
• Bonuses may not be transferred to other players or directly converted to cash without fulfilling the rollover requirements.
• Fun36 reserves the right to revoke any bonus granted if there is doubt regarding eligibility or a breach of terms.
• Each promotion may only be claimed once per player, per household, per IP address, or per device, unless otherwise stated.
• Bonus abuse, including but not limited to opening multiple accounts to claim bonuses repeatedly, is a serious violation that may result in account closure.
• Fun36 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

The fun36 VIP Programme rewards loyal players based on their activity level and loyalty. VIP membership and associated benefits are subject to the specific terms and conditions of the fun36 VIP programme, available on the fun36 VIP page.

All games offered on the fun36 Platform, including sports betting, Live Casino, video slots, poker, and other table games, are governed by their respective specific rules. Players are responsible for understanding the rules of each game before playing.

The general rules that apply to all betting and gaming activities on fun36 are as follows:

• All betting decisions that have been placed and confirmed are final and cannot be altered or cancelled.
• Fun36 uses audited Random Number Generator (RNG) technology across all casino games to ensure complete fairness.
• In the event of any dispute regarding game outcomes, the results recorded by the fun36 system shall be considered final and binding.
• Any technical interruption during gameplay will be handled in accordance with the applicable fun36 game interruption policy.
• Fun36 reserves the right to void or refund bets placed at clearly incorrect odds due to technical or human error (odd error).
• The use of any automation software, bots, or unfair methods to gain an advantage in games is strictly prohibited.

You are solely responsible for maintaining the confidentiality of your fun36 account login credentials, including your username and password. fun36 recommends using a strong, unique password and enabling two-factor authentication (2FA) available in your account settings.

Your responsibilities regarding account security include:

• Do not share your login credentials with any other party, including family members.
• Notify fun36 immediately if you suspect any unauthorised access to your account.
• Ensure you log out of your account after each session, especially when using a shared device.
• Ensure the device you use to access fun36 is secure and free from malware.

Fun36 shall not be liable for any losses resulting from unauthorized access to your account caused by your own negligence in safeguarding your login credentials. Any activity carried out using your login credentials will be treated as your own, unless you have reported a compromised account to us before such activity occurred.

Fun36 is committed to protecting the privacy and personal data of all its members. The collection, use, and storage of your personal data is conducted in accordance with the fun36 Privacy Policy, which forms part of these Terms and can be read in full on our Privacy Policy page.

By becoming a fun36 member, you agree that fun36 may:

• Collecting and processing your personal data for account management, legal compliance, fraud prevention, and service improvement purposes.
• Sharing your data with trusted third-party service providers who assist us in operating the Platform, subject to strict confidentiality agreements.
• Using your contact information to send account-related communications, promotions, and service updates, which you may unsubscribe from at any time.

You may close your fun36 account at any time by contacting our customer support team. Before closure, ensure all remaining funds in your account have been withdrawn, as funds left in a closed account may become unrecoverable after a certain period.

Fun36 reserves the right to suspend or terminate your account without prior notice if:

• You have violated any provision of these Terms and Conditions.
• There is fraudulent, manipulative, or suspicious activity associated with your account.
• You have provided false or misleading information during registration or KYC verification.
• Your account has been found to be involved in money laundering or other financial crimes.
• You have violated the minimum age requirement or there is reasonable suspicion that you are underage.
• You have self-excluded or been mandatorily excluded and continue to access the Platform.

In the event of account closure due to a Terms violation, fun36 reserves the right to freeze and withhold all funds in the account while an investigation is conducted. Funds associated with fraudulent activity or violations may be forfeited to fun36.

The fun36 platform is provided "as is" and "as available". While fun36 strives to maintain 99.9% uptime, we do not unconditionally guarantee that the service will always be free from interruptions, delays, or technical errors.

Fun36 shall not be liable for:

• Any loss or damage arising from service disruptions beyond the reasonable control of fun36.
• Indirect, consequential, or exemplary losses arising from use of the Platform.
• Any losses resulting from betting decisions made by users based on information obtained from external sources.
• Technical issues arising from the user's device, internet connection, or third-party software.

Fun36's maximum liability to any user under any circumstances shall not exceed the total net deposits made by that user in the 12 months preceding the claim.

These Terms and Conditions and any disputes arising from or in connection with them shall be governed and construed in accordance with the laws and regulations applicable in the jurisdiction where fun36 operates under its issued licence.

Should any dispute arise regarding the use of the Platform or these Terms, we encourage you to contact the fun36 customer support team first. We are committed to resolving all disputes in a fair and transparent manner within a reasonable timeframe.

The fun36 dispute resolution process is as follows:

• Step 1: Contact fun36 customer support via live chat or email, clearly stating the details of your dispute.
• Step 2: The support team will investigate and provide a response within 48 working hours.
• Step 3: If a resolution is not reached, the matter may be escalated to fun36 senior management for further review.
• Step 4: If the dispute remains unresolved, both parties agree to refer the matter to binding arbitration in accordance with the established procedures.